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Our return conditions

Under the public policy provisions of the French Consumer Code, you have the right to cancel within fourteen (14) calendar days from the day you receive the products. If the 14-day time period expires on a non-business day, it is extended to the next business day. These provisions apply to private individuals only.

 

In accordance with the provisions of Articles L 121-16 et seq of the French Consumer Code, you can return ordered products within the aforementioned time period without providing any justification.
To exercise your right to cancel, an acknowledgement of receipt of your cancellation will be sent to you as soon as possible, indicating the address to use for returning the products.

 

All products are applicable for a refund except those excluded by law and in the following cases:

 

  • product has been opened and the packaging (and/or outer packaging) is torn;
  • product is damaged;
  • product is incomplete;
  • original packaging is absent;
  • the product is difficult or impossible to resell (perishable goods, etc.);
  • product has been used.

 

In these conditions, the product in question cannot be returned or exchanged, and you are liable for the shipping costs. You will not have the right to cancel when products are made according to your own specifications (personalised items) or when, due to their particular nature, they cannot be reshipped or are liable to deteriorate or expire quickly.

 

If you decide to cancel, you will be responsible for the return shipping costs. We recommend that you purchase adequate insurance to protect your package against loss or damage since products are returned at the customer’s own risk.
Upon receipt of your products, we commit to refunding the actual amount charged within a maximum of thirty (30) days using the same payment method you used to pay for the order, provided that the return conditions mentioned above are met.

 

CUSTOMER SERVICE
Telephone: 0800 680 080
Monday to Friday, 9:00-12:00 / 14:00-18:00
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